Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCTC403B Mapping and Delivery Guide
Provide telephone counselling in crisis situations
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | CHCTC403B - Provide telephone counselling in crisis situations |
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Description | This unit describes the knowledge and skills required by telephone counsellors in those calls where they are required to apply crisis management skillsIt includes frameworks for crisis containment, risk management, appropriate consultation and referral | ||
Employability Skills | This unit contains Employability Skills | ||
Learning Outcomes and Application | This unit of competency is applied in the context of providing telephone counselling services | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify when to apply crisis intervention |
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Element: disabling levels of distress | ||||||||
Element: difficulty performing daily tasks | ||||||||
Element: difficulty fulfilling usual roles and responsibilities | ||||||||
Element: possible threats to life or safety |
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Element: Apply crisis intervention strategies |
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Element: Apply risk assessment strategies and implement risk management |
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